Profile
Dillard’s Plano TX US
Dillard’s, located at THE SHOPS AT WILLOW BEND (6121 W Park Blvd, Plano, TX 75093), offers a curated selection of high-end apparel, accessories, and home goods for men, women, and children. As a two-level department store, it provides a spacious shopping experience featuring designer brands, seasonal collections, and exclusive in-store services such as alterations and personal styling. The store is part of the larger THE SHOPS AT WILLOW BEND retail complex, known for its upscale ambiance and diverse range of boutique and national retailers.
Hours of operation are Monday through Thursday from 11:00 am to 7:00 pm, Friday and Saturday from 11:00 am to 8:00 pm, and Sunday from 12:00 pm to 6:00 pm. Customers can contact Dillard’s directly at (972) 202-4900 for assistance with inquiries, returns, or special orders. Conveniently situated in Plano, the store caters to shoppers seeking a blend of luxury and value in a premier shopping destination.
Location Reviews
Dillard’s Department Store in Plano, Texas, has received mixed feedback based on available reviews, with an overall sentiment reflected in a 2.5-star rating (41 total reviews). Positives include praise for the store’s selection of formal clothing for children, such as polo shirts and suits, which some customers described as “unmatchable.” Employees were consistently noted as helpful, even as the store prepares to close, with one reviewer highlighting the professionalism and dedication of staff. Additionally, a few customers appreciated the return process, citing ease of handling online purchases with QR code verification.
However, several recurring negatives were mentioned. Multiple reviewers criticized the store’s layout and accessibility, particularly the closure of the mall entrance, which forced customers to use outside entrances during inclement weather. Others pointed to limited service, such as only one open register during peak times, leading to long wait times. The high number of one-star reviews (20 out of 41) suggests significant dissatisfaction among some customers, though specific complaints were less detailed in many cases.
The store’s impending closure has also been a topic of discussion, with one reviewer noting that employees remained attentive despite the news. While some aspects of the shopping experience, such as product selection and customer service, received favorable mentions, the combination of operational challenges and the store’s closure appears to have influenced the mixed overall sentiment.