Profile
Dillard’s Lincoln NE US
Dillard’s, located at 6100 O St, Lincoln, NE 68505, is a premier department store offering a wide range of high-quality products, including apparel, footwear, accessories, home goods, and cosmetics for men, women, and children. Known for its curated selection of designer and boutique brands, the store provides a shopping experience that combines style, value, and convenience. Situated within the three-level Gateway Mall, Dillard’s offers ample space for browsing and shopping, with easy access to other retail and dining options in the area.
The store operates Monday through Saturday from 11:00 am to 8:00 pm and is open on Sundays from 12:00 pm to 6:00 pm. Customers can contact Dillard’s directly at (402) 464-7451 for assistance or inquiries. With its commitment to customer service and diverse product offerings, Dillard’s remains a trusted destination for shoppers in Lincoln and surrounding communities.
Location Reviews
Dillard’s receives a mixed overall sentiment in customer reviews, with both positive and negative experiences reported. Positively, several reviews highlight exceptional service from specific employees, such as AJ Dorraji in the men’s formal wear section, who is praised for his professionalism, attention to detail, and personalized guidance. Other positive feedback mentions the store’s product selection, including a wide range of apparel, shoes, and accessories, as well as the recent investment in the Lincoln, NE location, which some customers view as a significant upgrade to the area’s retail offerings. Additionally, a few reviews commend individual staff members, such as Erin in the lingerie department, for their kindness and helpfulness.
However, negative experiences are also notable, particularly concerning inconsistent customer service. Multiple reviews criticize unprofessional behavior from employees, including a customer service rep who was described as rude and dismissive during a price adjustment request for a blouse. Other complaints involve pricing errors, such as a purse being overcharged despite a visible price tag, and delays in assistance due to understaffing or slow response times. While some customers acknowledge the store’s efforts and product variety, these service-related issues are frequently cited as significant drawbacks, leading to mixed overall satisfaction.