Profile
Dillard’s Murfreesboro TN US
Dillard’s, located at 1720 Old Fort Pkwy, Murfreesboro, TN, 37129, is a full-service department store within Stones River Mall, offering a curated selection of fashion, clothing, and footwear for men, women, and children. The store provides a wide range of apparel, accessories, and home goods, emphasizing quality and style. Notable for its extended shopping hours, Dillard’s offers late-night and Sunday hours, making it convenient for customers with busy schedules.
Key features include a spacious, well-organized layout and a dedicated customer service team to assist with shopping needs. Visitors can access detailed store hours, a phone number for inquiries, and an interactive map via the mall’s website or in-store signage. Dillard’s is a popular destination for locals and shoppers in the Murfreesboro area, combining retail variety with accessible, flexible hours. For specific contact details and directions, customers are encouraged to visit the store’s official website or contact the mall directly.
Location Reviews
The reviews for Dillard’s reflect a mixed overall sentiment, with both positive and negative experiences reported. Positives include praise for specific staff members, such as Estée Lauder Beauty Advisors Monte and Blake, who are highlighted for their expertise, friendliness, and personalized service. Some customers also noted favorable shopping experiences, such as sales events like 75% off Christmas ornaments and the availability of festive items like wood crates. A few reviews acknowledged instances of helpful employees, particularly in the jewelry department, where staff were described as courteous and attentive.
However, several reviews expressed significant dissatisfaction, particularly regarding customer service. Multiple customers described encounters with rude, dismissive, or unprofessional staff, including an employee who reportedly responded to a return inquiry with a sarcastic and hostile attitude. Others mentioned feeling harassed by security personnel, who were followed around the store without explanation, adding to their discomfort. Additionally, some reviewers criticized strict return policies and a lack of assistance from staff, with one customer noting that unhelpful employees prompted them to shop elsewhere. These negative experiences were consistently emphasized, though they were not universal, as positive feedback from specific staff and sales events also emerged.
Overall, the reviews indicate that Dillard’s service quality varies widely, with some customers enjoying personalized support and promotions, while others encountered poor treatment and unresponsive staff. The contrast between these experiences suggests inconsistencies in employee training or management practices.