Profile
Dillard’s Beachwood OH US
Dillard’s, located at 26500 Cedar Rd, Beachwood Pl, Beachwood, OH 44122, is a premier department store offering a wide range of high-quality products, including apparel, footwear, home décor, cosmetics, and accessories for the entire family. Known for its curated selection of both designer and everyday brands, the store provides a shopping experience that combines style, value, and convenience. With 69 photos available, the location is well-documented, offering insight into its interior design, product displays, and overall ambiance.
The store operates with extended hours, open Monday through Saturday from 11:00 am to 8:00 pm, and Sundays from 12:00 pm to 6:00 pm, making it accessible for shoppers across the week. Customers can contact Dillard’s directly at (216) 464-6000 for inquiries, special orders, or assistance. Conveniently situated in Beachwood Plaza, the location serves as a key retail hub in the area, blending seamless service with a diverse inventory to meet the needs of local residents and visitors alike.
Location Reviews
Dillard’s receives generally positive feedback, with many reviews highlighting the quality of customer service. Multiple reviewers specifically praise individual staff members, such as Sandra in the shoe department and Vivian at Estee Lauder, for being professional, efficient, and helpful in assisting customers with their shopping needs. The Yelp rating of 4.0 out of 5, based on 43 reviews, reflects widespread satisfaction, with 22 five-star and 7 four-star reviews. Positives frequently mentioned include friendly and knowledgeable employees, a diverse selection of products, and convenient store amenities like dining and spa services.
However, some negative feedback is also present, though less detailed. A few one-star and two-star reviews (7 total) suggest mixed experiences, though specific complaints are not elaborated in the provided text. One reviewer noted a policy allowing non-service animals in the store, which some may view as a drawback. Additionally, a mention of difficulty locating a sales representative at the Origins counter hints at potential gaps in staffing or customer support. Overall, while the majority of reviews emphasize strong service and product variety, the limited negative comments suggest room for improvement in certain areas.