Profile
Dillard’s High Point NC US
Dillard’s, located at 921 Eastchester Dr, Ste 1001, High Point, NC 27262, is a full-service department store offering a wide range of products including apparel, footwear, home goods, cosmetics, and accessories for men, women, and children. The store provides a curated selection of brands, seasonal sales, and personalized customer service, making it a destination for shopping and fashion in the High Point area. With 28 photos available for reference, the location is well-equipped to showcase its offerings and ambiance.
Open Tuesday through Sunday, Dillard’s operates from 12:00 pm to 7:00 pm daily, except Monday when it is closed. Customers can contact the store directly at (336) 812-9090 for inquiries, special orders, or assistance. The consistent hours and accessible location make it convenient for shoppers seeking a variety of retail options under one roof. Whether browsing for everyday essentials or seasonal finds, Dillard’s aims to deliver a seamless shopping experience with its curated inventory and attentive service.
Location Reviews
The reviews for Dillard’s reflect a predominantly negative sentiment, with multiple customers expressing dissatisfaction across several areas. Commonly mentioned issues include poor customer service, with numerous complaints about unhelpful, condescending, or unprofessional interactions from staff and representatives. Several reviewers highlighted difficulties with returns, citing strict policies and instances where returns were denied despite valid reasons (e.g., items still having tags or being within return windows). There are also reports of order fulfillment problems, such as delayed shipments, incorrect items, and lack of resolution when contacting customer service. One particularly severe incident involved a customer whose wedding dress zipper malfunctioned hours before the event, leading to a refusal of replacement or compensation.
A limited number of positive remarks were noted, such as a March 2025 review praising the store’s cleanliness and availability of deals. However, these were overshadowed by recurring complaints about the overall experience. Many reviewers emphasized a lack of effort to resolve issues, with some describing verbal altercations with staff and a manager described as “angry and unstable.” The sentiment of disappointment is widespread, with multiple customers stating they would not recommend the store and expressing frustration over the lack of support or empathy from Dillard’s representatives.
Overall, the reviews paint a picture of a retailer struggling with customer service and operational reliability, despite occasional positive observations. The most frequently cited negatives—poor service, inflexible return policies, and unresolved order issues—significantly impact customer trust and satisfaction.