Profile
Dillard’s Louisville KY US
Dillard’s, located at 5000 Shelbyville Rd, Louisville, KY, 40207, is a premier department store offering a wide range of fashion, clothing, and footwear for men, women, and children. Situated within the Mall St. Matthews, the store provides shoppers with access to curated collections from top brands, along with personalized styling services and seasonal promotions. Notable for its extended hours, Dillard’s remains open until 8:00 PM Monday through Saturday, making it a convenient destination for late-day shopping. On Sundays, the store operates from 12:00 PM to 6:00 PM, catering to weekend shoppers.
Customers can contact the store directly via phone for inquiries or assistance, and the location is easily accessible using the provided map. As a key anchor store in Mall St. Matthews, Dillard’s contributes to the mall’s reputation as a shopping hub in the Louisville area. Whether browsing apparel, accessories, or footwear, shoppers can expect a seamless shopping experience with a focus on quality and style.
Location Reviews
Dillard’s receives mixed reviews, with overall sentiment reflecting both positive and negative experiences. Positives commonly include praise for the store’s selection of well-made clothing and home goods, a wide variety of styles, and the availability of helpful staff, particularly in departments like men’s apparel, where specific associates (e.g., Chris Long) are highlighted for their excellent service. Some reviewers note that the store is worth visiting for its quality and atmosphere, though they acknowledge the higher price point.
However, several negative reviews emphasize poor customer service, with complaints about unhelpful or rude employees, incorrect return policies, and managerial ineptitude. One reviewer specifically criticized an employee named Terry for being overly intrusive, while others expressed frustration over dismissive interactions and a lack of proper training. Some customers have abandoned specific locations (e.g., the St. Matthew’s location) due to these issues, though others remain satisfied with their experiences. The reviews suggest that while Dillard’s can offer a strong shopping experience in certain areas, inconsistent service and management practices may impact customer satisfaction.