Profile
Dillard’s Davenport IA US
Dillard’s, located at 320 W Kimberly Rd, Davenport, IA 52806, is a premier department store offering a wide range of high-quality products, including clothing, accessories, home goods, and cosmetics for men, women, and children. Known for its exceptional customer service and curated selections, the store is consistently recognized as one of the top department stores in the area, with over 555 customer reviews highlighting its reputation for value and quality. Shoppers can explore designer brands, seasonal promotions, and exclusive in-store experiences, making it a go-to destination for fashion and home essentials.
The store operates extended hours Monday through Saturday, from 11 a.m. to 8 p.m., and Sundays from 12 p.m. to 6 p.m., ensuring convenient access for customers. Additional details, including directions, business hours, and online reviews, are available through the store’s website, where appointments can also be booked. Dillard’s commitment to excellence and customer satisfaction, combined with its prime location in Davenport, makes it a trusted choice for residents and visitors seeking a premier shopping experience.
Location Reviews
Dillard’s in Davenport, IA, holds an overall rating of 4.2 based on 555 reviews, reflecting a generally positive sentiment among customers. Commonly mentioned positives include exceptional customer service, with multiple reviewers praising specific employees such as Nevin (Men’s Department), Michael (men’s wear), and Sherry for their friendliness, knowledge, and willingness to go above and beyond to assist shoppers. Positive experiences often highlight the store’s selection, helpful staff, and instances of staff members responding promptly to emergencies, such as one reviewer’s low blood sugar episode.
However, some negative feedback focuses on inconsistent service and operational issues. A few reviewers reported poor experiences with employees like Haley in the dress department, citing unprofessional behavior, poor communication, and mishandling of returns. Others mentioned frustrations with locked fitting rooms and inadequate resolution of these issues by staff. While the majority of reviews emphasize strong customer service and product availability, these criticisms highlight areas for improvement in staff training and store management.