Profile
Dillard’s Rogers AR US
Dillard’s West, located at 2101 S Promenade Blvd in Rogers, AR, is a premier department store situated within the Pinnacle Hills Promenade shopping complex. The store offers a wide range of high-quality products, including clothing, accessories, home goods, and beauty items for men, women, and children. Known for its curated selection and commitment to style, Dillard’s caters to a diverse customer base seeking both everyday essentials and fashion-forward pieces.
Open Monday through Saturday from 11 a.m. to 8 p.m. and Sunday from 12 p.m. to 6 p.m., the store provides flexible shopping hours to accommodate busy schedules. Visitors can easily locate Dillard’s using the provided address or explore additional details such as reviews, maps, and directions through the Pinnacle Hills Promenade website or other online platforms. As a key anchor store in the mall, Dillard’s contributes to the area’s reputation as a popular destination for retail and leisure.
Location Reviews
Dillard’s in Rogers, AR, has received mixed feedback across platforms, with overall sentiment leaning positive but marked by specific concerns. Google reviews highlight praise for the MAC makeup counter, where staff like Shelby-MAC and Giselle are frequently commended for their expertise, friendliness, and attention to detail. However, some customers express dissatisfaction with changes to the MAC Total Finish powder, citing its flakiness, reduced quantity, and increased cost, which has led a long-time customer to discontinue purchases. Yelp reviews (3.5/5 stars) emphasize the store’s broad selection, particularly in menswear and big & tall clothing, along with helpful service and value for money. Positive mentions include knowledgeable staff, quality items, and a welcoming atmosphere.
Commonly noted positives include the store’s product variety, attentive customer service, and the availability of niche offerings like Razorback gear and wedding registry services. Negatives center on the MAC powder’s perceived decline in quality and the store’s 3.5 Yelp rating, which suggests room for improvement in addressing customer expectations. While most reviews acknowledge Dillard’s as a reliable shopping destination, especially post-pandemic, criticisms about product value and consistency in service highlight areas for potential enhancement.