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Nordstrom Rack Kildeer IL US
Nordstrom Rack, located at 20393 N Rand Rd, Ste 104, Kildeer, IL 60074, offers a curated selection of discounted designer and contemporary apparel, accessories, cosmetics, and home goods. Known for its accessible luxury, the store features top-tier brands such as Michael Kors, Calvin Klein, and Nike, available at reduced prices. Shoppers can explore a wide range of styles, sizes, and trends, making it a popular destination for those seeking high-quality items without the full retail price.
The store is open Monday through Saturday from 10:00 am to 9:00 pm and Sundays from 11:00 am to 7:00 pm, providing flexible shopping hours. Customers can contact Nordstrom Rack directly at (224) 286-5000 for assistance or additional information. With its convenient location and emphasis on value, Nordstrom Rack serves as a go-to spot for fashion-conscious shoppers in the Kildeer area.
Location Reviews
Nordstrom Rack receives a mixed customer experience, with a 3.0-star rating based on 10 reviews and a significantly lower 1.2-star rating derived from 111 complaints, indicating a disparity between customer reviews and broader complaints. Reviews highlight both positive and negative aspects: some customers praise the store for offering good deals, convenient online shopping with fast delivery, and occasional positive interactions with staff, such as a helpful employee named Johnna. Others express dissatisfaction with issues like poor in-store pickup processes (e.g., being directed to regular checkout lines instead of dedicated pickup queues), unresponsive customer service during returns, and shipping delays or errors.
Commonly mentioned negatives include unprofessional staff behavior, such as a reported encounter with a dismissive associate during a pickup visit, and challenges with return policies, including a customer who faced confusion and lack of communication after mistakenly sending items to the wrong store. Conversely, a few reviews note successful experiences, such as timely deliveries and accurate order fulfillment, with one customer expressing satisfaction after overcoming initial skepticism. Overall, while Nordstrom Rack is perceived as a destination for discounts and occasional positive service, recurring complaints about operational inefficiencies and customer support suggest room for improvement.