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Nordstrom Rack Kirkland WA US
Nordstrom Rack, located at 12520 Totem Lake Blvd NE in The Village at Totem Lake, Kirkland, WA, offers shoppers access to discounted designer and exclusive brands, including well-known names in fashion, accessories, and home goods. As part of the Nordstrom Rack chain, the store provides a curated selection of high-quality items at reduced prices, making it a popular destination for those seeking stylish yet affordable purchases. The store’s prime location within The Village at Totem Lake offers convenient access to dining, entertainment, and other retail options, enhancing the overall shopping experience.
Open Monday through Saturday from 10 a.m. to 9 p.m. and Sunday from 11 a.m. to 7 p.m., the Kirkland location caters to a wide range of shoppers. Customers can find everything from seasonal fashion to exclusive collections, often featuring limited-time offers and markdowns. For directions or additional details, visitors can use the store’s address: 12520 Totem Lake Blvd NE, Kirkland, WA 98034. The store’s consistent hours, accessible location, and reputation for quality selections make it a go-to spot for bargain hunters and fashion enthusiasts alike.
Location Reviews
Nordstrom Rack reviews highlight a mixed experience, with a strong emphasis on negative feedback. Most reviewers expressed dissatisfaction with customer service, citing difficulties reaching agents, unhelpful support, and unprofessional behavior from staff. Issues with online orders were frequently mentioned, including late deliveries, incorrect items, undelivered packages, and challenges with cancellations or returns. Many users described frustration with the website, such as crashes during returns, nonfunctional chat features, and unclear tracking information. While some locations, like Woodland Hills, noted improvements in leadership and service, others, such as the Phoenix and Skokie locations, received complaints about rude staff and poor in-store experiences. A few positive comments highlighted specific employees (e.g., Anna K in Beaverton, OR) and praised the organization of stores or the selection of kids’ shoes in certain areas.
Overall sentiment leans heavily negative, with frequent complaints about unreliable service and logistical issues overshadowing occasional positive experiences. Commonly mentioned positives include well-organized stores, improved customer service at select locations, and a broader selection of children’s footwear compared to some competitors. However, persistent issues with delivery, order accuracy, and customer support remain significant drawbacks for many shoppers. The reviews suggest that while Nordstrom Rack may offer value in some aspects, systemic problems with its operations and service quality continue to frustrate a majority of customers.