Profile
Dillard’s Richmond VA US
Dillard’s at 11824 W Broad St, Richmond, VA, is a premier department store located in the vibrant Short Pump Town Center, offering a curated selection of high-end fashion, beauty products, home décor, and more. Shoppers can explore a wide range of brands and styles, with a focus on quality and trend-forward offerings. The store prides itself on exceptional customer service, providing personalized assistance to enhance the shopping experience.
Open Monday through Saturday from 11 a.m. to 8 p.m. and Sunday from 12 p.m. to 6 p.m., Dillard’s caters to both casual and luxury shoppers seeking convenience and style. Its central location in Short Pump Town Center makes it a popular destination for those looking to browse top-tier products while enjoying the surrounding dining and entertainment options. Whether shopping for everyday essentials or special occasions, Dillard’s combines sophistication with accessibility in a welcoming environment.
Location Reviews
Dillard’s in Richmond, VA, has received a mix of positive and negative feedback based on available reviews. The overall sentiment is moderate, with a 4.3 rating from 807 reviews, though individual experiences vary. Positives include praise for knowledgeable and helpful associates, particularly in departments like fragrances, sunglasses, and men’s clothing, with some customers highlighting the “best ever” men’s department (notably for big and tall sizes) and the availability of gift wrapping services. Several reviews also mention a well-stocked inventory and quality products, such as suits and high-end fashion.
However, negative experiences are also documented. One review strongly criticized the store’s security, describing an incident where a guard followed a customer through multiple departments for over 10 minutes, leading to an “unpleasant experience.” Other complaints focus on inconsistent customer service, with some customers reporting unhelpful or unresponsive staff, particularly in the women’s department at the Stony Point location. Issues with order fulfillment, such as an online purchase not being ready for pickup as promised, were also noted. While some reviews highlight exceptional service from managers or specific associates, others describe encounters with staff who were perceived as rude or overly pushy, such as a salesperson who insisted on custom suits despite customers’ preference to browse.
In summary, Dillard’s is generally viewed as a well-stocked retail destination with capable associates in certain departments, but experiences with security and customer service remain inconsistent, with notable reports of both commendable and problematic interactions.