Profile
Dillard’s Richmond VA US
Dillard’s, located at 11800 W Broad St, Richmond, VA (23233), is a premier department store offering a curated selection of apparel, footwear, accessories, and home goods for men, women, and children. Situated within the Short Pump Town Center, the 2-level store provides a convenient shopping experience with a wide range of brands and seasonal promotions. Notable features include a spacious layout, customer service desks, and a variety of in-store services such as alterations and gift wrapping.
The store is open Monday through Saturday from 10:00 AM to 9:00 PM and Sunday from 11:00 AM to 6:00 PM. For directions, GPS coordinates and a store locator map are available online. Customers can contact Dillard’s directly at (804) 282-2000 for assistance with inquiries, returns, or special orders. This location combines retail variety with a welcoming atmosphere, making it a popular destination for shoppers in the Richmond area.
Location Reviews
Dillard’s, based on the provided reviews, has an overall sentiment that is mixed but leans slightly positive, with a 4.3 rating from 807 reviews. Positives frequently mentioned include knowledgeable and helpful staff in specific departments, such as the sunglasses and men’s clothing sections, where associates like Priscilla and Lori were praised for their professionalism and assistance. Some customers highlighted the store’s inventory, particularly in men’s clothing, and noted the availability of high-end fashion and accessories. Additionally, a few reviews praised the customer service experience, particularly from managers like Ashley, who resolved issues with online orders and poor employee interactions.
However, several negative experiences were also reported, with the most common criticisms focusing on inconsistent customer service and unhelpful associates. For example, one review detailed an unproductive encounter with a salesperson in the men’s department who was perceived as pushy and unaccommodating. Another highlighted poor handling of an online order pickup issue, with employees described as unresponsive and lacking training. Security concerns were also raised, with a customer reporting an unsettling experience involving overzealous guards following them through multiple sections of the store. These negative experiences, while not universal, suggest that service quality can vary significantly depending on the location and specific staff members encountered.