Profile
Dillard’s Orem UT US
Dillard’s Department Store, located at 543 E University Pkwy in Orem, Utah, is a premier destination for high-quality fashion, beauty products, and home goods. The store offers a wide selection of apparel, accessories, and furnishings for men, women, and children, alongside curated beauty and skincare collections. Shoppers can expect personalized service and a welcoming environment designed to enhance the overall shopping experience.
Open Monday through Saturday from 11 a.m. to 8 p.m. and Sunday from 12 p.m. to 6 p.m., Dillard’s provides convenient hours for both casual and extended shopping visits. The store’s commitment to customer satisfaction, combined with its extensive product offerings, makes it a go-to destination for those seeking style, value, and exceptional service in the Orem area.
Location Reviews
Dillard’s in Orem, Utah, receives a mixed but generally negative overall sentiment based on limited customer feedback. While some reviews highlight positive experiences, such as helpful and personable staff (e.g., Hannah in the men’s suit department and Galena in the Juniors section), a strong selection of clothing and accessories, and a welcoming environment for trying on dresses, the majority of customer ratings and complaints indicate dissatisfaction. The store earns a 1.8-star rating from 12 reviews and 240 complaints, suggesting widespread issues with purchases, including product quality concerns (e.g., towels unraveling after minimal use), misleading promotions (e.g., a $300-off gift card not applied to the total price), and unresolved return problems (e.g., delayed returns for holiday orders).
Commonly mentioned positives include the professionalism of certain associates, the availability of modest dresses for women, and a generally pleasant shopping experience when staff interactions are positive. However, recurring negatives—such as poor customer service, unmet expectations regarding promotions, and subpar product durability—dominate the complaints. These issues, combined with the low overall rating, suggest that while some customers have satisfactory experiences, the store faces significant challenges in addressing customer concerns and maintaining product quality, leading to a predominantly negative perception among shoppers.