Profile
Dillard’s Sherman TX US
Dillard’s, located at 4800 Texoma Pkwy, Suite 400 in Sherman, TX, is a premier retail destination offering a wide selection of clothing, shoes, home goods, ladies’ apparel, and activewear. As part of a bustling shopping complex, the location also features nearby stores such as Ross Dress for Less, Sam’s Club, Belk, Sears, Target, and Dollar General, providing shoppers with a diverse range of retail options under one roof. Dillard’s specializes in curated fashion and lifestyle products, catering to a variety of tastes and needs with its curated inventory and customer-friendly services.
The store operates with extended hours, open Monday through Saturday from 11 a.m. to 8 p.m., and Sunday from 12 p.m. to 6 p.m., ensuring accessibility for shoppers across the week. Its convenient location and proximity to multiple retail and service establishments make it a popular hub for shopping, dining, and daily necessities in the Sherman area. Whether customers are seeking wardrobe essentials, home décor, or seasonal items, Dillard’s offers a seamless shopping experience tailored to the community’s needs.
Location Reviews
Dillard’s Department Stores in Sherman, Texas, receives mixed feedback from customers, with overall sentiment leaning slightly negative due to recurring complaints about customer service and return policies. Positives highlighted by reviewers include helpful and attentive staff, a broad selection of clothing and brands (such as UGG, Michael Kors, and Polo Ralph Lauren), and the availability of in-store shopping, curbside pickup, and wheelchair accessibility. Some customers appreciate the store’s “great deals” and the opportunity to browse diverse merchandise, with one long-time shopper expressing relief that the location remains open despite the declining Midway Mall.
However, numerous reviews criticize the store’s customer service, describing interactions as unprofessional, condescending, or outright hostile. Multiple complaints mention difficulties with returns, including refusal to process eligible returns despite receipts, strict policies on exchanges, and lack of resolution for issues like damaged or incorrect orders. Other concerns include delayed or mishandled deliveries, unhelpful staff, and a perception of poor management, with one reviewer stating they would “give this store zero stars.” While some recent reviews note improvements in employee behavior, the overall sentiment remains heavily influenced by these negative experiences.