Profile
Dillard’s Frisco TX US
Dillard’s, located at 2603 Preston Rd in Frisco, TX, is a premier department store offering a wide range of high-quality products for men, women, and children. The store features an extensive selection of apparel, footwear, accessories, home décor, and cosmetics, curated to cater to diverse tastes and occasions. Known for its exceptional customer service and curated shopping experience, Dillard’s provides a welcoming environment for both casual browsing and special events, such as seasonal sales and exclusive promotions.
The Frisco location is open Monday through Saturday from 11:00 AM to 8:00 PM, with Sunday hours closed. Situated along Preston Road, a major thoroughfare in the area, the store is conveniently accessible to residents and visitors. While the surrounding area offers additional shopping and dining options, Dillard’s stands out as a trusted destination for fashion and home essentials in the growing Frisco community.
Location Reviews
Dillard’s Department Store in Stonebriar Mall has received mixed feedback, with one detailed complaint highlighting challenges with customer service and store operations. A reviewer described difficulty locating an evening gown due to disorganization, frustration with employees closing fitting rooms prematurely despite the store’s stated closing time of 8:00 PM, and a perception of unhelpful staff. Other reviews, however, note positive aspects, such as a “great selection of shoes” and “super cute summer dresses and shorts,” with some customers praising the store’s cleanliness and the helpfulness of sales associates. A recent review from June 2024 specifically commended Mr. Diab in the suiting department for exceptional customer service, emphasizing his kindness and willingness to assist.
Overall sentiment appears mixed, with both negative and positive experiences reported. Commonly mentioned positives include a diverse selection of clothing items, particularly shoes and summer attire, and occasional instances of attentive, helpful staff. Negatives include complaints about high prices, inconsistent staff friendliness, and operational issues such as the premature closure of fitting rooms. While some customers expressed satisfaction with their shopping experiences, others highlighted challenges with navigation, service quality, and store policies.