Profile
Dillard’s Myrtle Beach SC US
Dillard’s, located at 100 Coastal Grand Cir, Myrtle Beach, SC 29577, is a premier retail destination offering a curated selection of clothing, accessories, home goods, and more for men, women, and children. As part of the Coastal Grand shopping complex, the store provides an upscale shopping experience with convenient hours: Monday–Saturday from 11 a.m. to 8 p.m., and Sunday from 12 p.m. to 6 p.m. Customers can browse a wide range of designer and contemporary brands, making it a go-to spot for fashion and lifestyle needs in the Myrtle Beach area.
Nestled within the Coastal Grand, Dillard’s benefits from its prime location, offering easy access to dining, entertainment, and other retail options. The store is known for its attentive customer service, spacious layout, and seasonal promotions, catering to both locals and tourists. While specific customer ratings are not provided, the store’s consistent hours and central location contribute to its reputation as a reliable shopping destination in the region. For directions or additional details, visitors can use the store’s address or contact the Coastal Grand directly.
Location Reviews
Dillard’s receives predominantly positive feedback, with multiple reviews highlighting exceptional customer service and product selection. Several reviewers praised specific staff members, such as Logan at the Jo Malone counter, who was described as knowledgeable, attentive, and instrumental in helping a first-time customer select a fragrance. Others, including Lisa W and Nic C, commended the store’s friendly and helpful associates, particularly in the dress, bra, and men’s departments, as well as the store manager, Theresa, for resolving issues promptly. Deven L noted the store’s frequent inventory updates, diverse departments, and competitive pricing, such as a significant discount on Tom Ford sunglasses. These accounts reflect a strong emphasis on personalized service and a well-stocked retail environment.
However, one review from Jess expressed disappointment with a customer service experience at the returns counter. The cashier inquired about a receipt despite the item’s intact pop label, which should have satisfied the 30-day return policy. The conversation between the cashier and another employee was overheard by the customer, leading to frustration and a perception of inconsistency with the store’s usual standards of service. This isolated negative experience contrasts with the overall positive sentiment but underscores the importance of staff training and adherence to return policies. Overall, Dillard’s is portrayed as a retailer with strong customer service and product offerings, though occasional lapses in policy execution may occur.