Profile
Dillard’s Cincinnati OH US
Dillard’s, located at 7913 Montgomery Rd, Cincinnati, OH 45236, is a full-service department store offering a wide range of high-quality products for men, women, and children. The store provides an extensive selection of clothing, accessories, home décor, cosmetics, and footwear, catering to diverse tastes and occasions. With a focus on customer service, Dillard’s also offers personalized shopping experiences, alterations, and exclusive promotions.
Operational hours are consistent from Monday to Saturday, 11:00 am to 8:00 pm, and Sunday from 12:00 pm to 6:00 pm. The store can be contacted directly at (513) 745-4489 for inquiries or assistance. Notable for its convenient location and extensive inventory, Dillard’s serves as a one-stop destination for shoppers seeking fashion, home essentials, and premium brands.
This Cincinnati location, part of the national Dillard’s chain, maintains a reputation for quality and value, making it a trusted choice for residents and visitors alike.
Location Reviews
Dillard’s locations in Cincinnati have received mixed feedback based on available reviews. At the Kenwood Towne Centre location (7913 Montgomery Rd), reviewers highlighted a welcoming shopping environment, with the store described as well-organized, clean, and easy to navigate. Staff were generally praised for being helpful and kind, particularly in the shoe and plus-size departments. The store was noted for its selection of designer products, though some reviewers suggested that the women’s section could offer more variety. Online order pickup was also commended as convenient. However, reviews from the Eastgate Blvd location (4615 Eastgate Blvd) included a complaint about delayed shipping and poor communication regarding an order placed with Clinique. The customer expressed frustration over unfulfilled promises of timely delivery and inadequate follow-up from customer service, which contributed to a negative experience. Overall sentiment appears split, with positive remarks about store organization and service at one location contrasting with concerns about logistics and customer support at another.
Commonly mentioned positives include the store’s cleanliness, helpful staff, and accessible online order options, particularly at the Kenwood Towne Centre. Negatives centered on the Eastgate location, where issues with shipping delays and unresponsive customer service were reported. Reviews from different locations suggest variability in customer experiences, with no clear consensus on overall satisfaction. The limited availability of reviews, especially for the Eastgate location, may also affect the completeness of the feedback.