Profile
Dillard’s Billings MT US
Dillard’s, located at 320 S 24th St W in Rimrock Mall, Billings, MT, is a full-service department store offering a wide selection of fashion, clothing, and footwear for men, women, and children. As a trusted retailer, the store provides curated collections from top brands, ensuring customers find stylish and high-quality apparel and accessories.
Store hours are Monday through Saturday from 11 AM to 8 PM, with extended “Latenight” hours available on select days. On Sundays, the store is open from 12 PM to 6 PM. Customers can contact Dillard’s directly for the latest updates or use the provided map for easy navigation to the Rimrock Mall location.
Conveniently situated in Billings’ popular shopping destination, Dillard’s combines competitive pricing, expert styling services, and a seamless shopping experience. Whether browsing seasonal trends or seeking footwear solutions, the store caters to diverse needs with its comprehensive range of products and extended hours.
Location Reviews
Dillard’s in Billings, MT, has received a mix of reviews across its salon and retail services, with an overall sentiment leaning slightly positive but with notable variations. The salon and spa services, particularly haircuts and coloring, have received praise for personalized attention and skilled professionals like Carla, Pui, and Jeffrey, who are highlighted for their expertise, friendliness, and ability to deliver high-quality results. Some customers also noted a positive experience with the retail departments, such as the Men’s Section and plus-size dress department, where staff members like JT, Val, and Bri were commended for their exceptional customer service, product knowledge, and willingness to assist with specific needs (e.g., wedding attire, custom suits). However, the salon has a 3.4/5 rating based on 20 reviews, indicating some dissatisfaction. Negative feedback includes complaints about inconsistent service quality, such as a perm that did not meet expectations, a poorly executed waxing/tint session, and a haircut that was described as “butchered” and potentially influenced by the client’s Native American heritage. These issues highlight concerns about reliability and sensitivity in service delivery.
Retail reviews, while fewer in number, are predominantly positive, emphasizing excellent customer service, product expertise, and a pleasant shopping experience. Staff members like Lewis, Erika, and others were praised for their helpfulness and professionalism. However, the salon reviews remain more polarized, with some customers expressing regret over their decision to visit due to older negative reviews, while others found the experience rewarding. Overall, the business appears to have strong points in customer service and personalized care but faces challenges in maintaining consistent quality and addressing potential biases in service delivery.