Profile
Dillard’s Independence MO US
Dillard’s, located at 18805 E 39th St S, Independence, MO 64057, is a full-service department store offering a wide range of high-quality products for men, women, and children. The store features an extensive selection of apparel, accessories, home décor, cosmetics, and jewelry, with curated brands and seasonal collections. Customers can expect a shopping experience that combines style, value, and personalized service, supported by knowledgeable staff and convenient in-store services such as alterations and gift wrapping.
Open Monday through Saturday from 11:00 am to 8:00 pm and Sunday from 12:00 pm to 6:00 pm, Dillard’s provides flexible hours to accommodate shoppers. For inquiries or assistance, visitors can contact the store directly at (816) 795-1818. Whether shopping for everyday essentials or special occasion wear, Dillard’s aims to deliver a seamless and enjoyable retail experience.
Location Reviews
Dillard’s in Independence, MO, receives mixed reviews based on available feedback. Overall sentiment is neutral, with both positive and negative aspects highlighted. Positives include commendations for customer service, such as the assistance of employees like Alex and Howard, who were described as attentive, professional, and helpful. The store’s vintage 1974 Montgomery elevator and clean, well-stocked environment are also frequently praised. Some reviewers noted the availability of quality items and competitive pricing, particularly during sales.
However, several recurring criticisms focus on the returns process, which is described as overly complicated and time-consuming. Multiple reviewers expressed frustration with the need to return items to specific departments rather than any register, requiring extensive navigation through the store. One review specifically mentioned an employee’s poor customer interaction, including being followed around after appreciating the elevator, which detracted from the shopping experience. While the store’s layout and cleanliness are generally appreciated, the return policy and occasional staff behavior are consistently cited as significant drawbacks.