Profile
Dillard’s Manhattan KS US
Dillard’s, located at 102 Manhattan Town Ctr, Manhattan, KS 66502, is a full-service department store offering a wide range of clothing, accessories, home goods, and personal care products for men, women, and children. Known for its curated selections and competitive pricing, the store caters to diverse tastes and budgets, featuring both national brands and exclusive in-house labels. Customers can expect a shopping experience that combines quality, style, and value, with services such as alterations, gift wrapping, and personal styling available to enhance their visit.
The store is open Monday through Saturday from 10:00 AM to 8:00 PM and Sunday from 12:00 PM to 6:00 PM, providing flexible hours for shoppers. Contact information is available at (785) 776-4224 for inquiries or assistance. Dillard’s is a trusted destination in Manhattan for everyday shopping needs, combining convenience with a commitment to customer satisfaction. Its central location within Manhattan Town Ctr makes it easily accessible for residents and visitors alike.
Location Reviews
Dillard’s receives mixed reviews, with overall sentiment leaning toward dissatisfaction, particularly regarding customer service and return policies. Many reviewers highlight poor interactions with staff, including unhelpful or unprofessional behavior, and some describe extreme examples, such as being detained for over an hour during a transaction or facing refusal of returns despite having tags and receipts. Return policies are frequently criticized for being overly restrictive, with customers noting that items must retain tags for returns, even if unused. Issues with incorrect orders, delayed shipping, and lack of resolution from customer service representatives further contribute to negative experiences. However, some reviews mention positive aspects, such as a large selection of designers and styles, particularly in the baby clothing and formal gowns sections. Specific employees, like Betul in the formal gowns area, are praised for exceptional service and personalized assistance.
Positive feedback often centers on the variety and quality of merchandise, especially in baby clothing, where reviewers appreciate the neat display and range of options. A few customers also note satisfactory interactions with staff, such as helpful assistance with fittings or product knowledge. Despite these positives, the prevalence of complaints about customer service, return policies, and product quality inconsistencies suggests that experiences at Dillard’s can vary significantly by location and employee, with many shoppers expressing frustration and disappointment overall.