Profile
Dillard’s Richmond IN US
Dillard’s, located at 11824 W Broad St in the Short Pump Town Center, Richmond, VA, is a premier department store offering a wide selection of fashion, clothing, and footwear for men, women, and children. Known for its curated collections from top designer and contemporary brands, the store provides a shopping experience that combines style, quality, and value. As a key anchor in the Short Pump Town Center, Dillard’s offers convenient access to dining, entertainment, and other retail options, making it a popular destination for shoppers in the Richmond area.
Store hours are Monday through Saturday from 11 a.m. to 8 p.m., with Sunday hours from 12 p.m. to 6 p.m. The location is easily accessible via map services, and additional details, including the phone number, can be found on Dillard’s official website or through local directories. Notable for its extended evening hours and family-friendly environment, Dillard’s caters to a diverse range of customers seeking everything from everyday essentials to seasonal fashion trends.
Whether shopping for personal use or as a gift, Dillard’s in Richmond, VA, combines a broad product range with a welcoming atmosphere, reinforcing its reputation as a trusted name in retail. Customers can visit the store at 11824 W Broad St, Richmond, VA, 23233, or contact the location directly for specific inquiries.
Location Reviews
Dillard’s in Richmond, VA, has received a mixed range of reviews, with an overall rating of 4.3 out of 5 based on 807 reviews. Positives frequently mentioned include commendable customer service from specific associates, such as Priscilla in the sunglasses department and Lori in the suit section, who were described as knowledgeable, helpful, and attentive. The store is also praised for its inventory variety, particularly in suits, men’s clothing, and high-end fashion, with some customers highlighting the quality and selection. However, several negative experiences were reported, including concerns about security practices, with one reviewer describing an intrusive and uncomfortable encounter with a guard who followed them for over 10 minutes. Additionally, some customers expressed dissatisfaction with staff interactions, particularly in the women’s department and suit section, citing unhelpful or pushy behavior from associates, though others noted improved experiences with different employees. These mixed sentiments reflect both strong points in customer service and product offerings, as well as notable gaps in consistency across departments and locations.