Profile
Dillard’s Melbourne FL US
Dillard’s, located at 1700 W New Haven Ave, Melbourne, FL 32904, is an outlet/factory store situated within the Melbourne Square Mall. This retail location offers a curated selection of discounted designer clothing, accessories, and home goods from top-tier brands, providing shoppers with opportunities to find high-quality products at reduced prices. As part of the mall, the store benefits from a prime retail location, drawing visitors seeking a blend of fashion and value.
The store operates Monday through Saturday from 11 a.m. to 8 p.m. and is open on Sundays from 12 p.m. to 6 p.m., accommodating a wide range of customer schedules. Notable for its accessible pricing and reputable brand offerings, Dillard’s serves as a popular destination for shoppers in the Melbourne area. Contact information, directions, and GPS coordinates are available for convenience, ensuring easy access for both local residents and visitors.
Location Reviews
Dillard’s receives a mixed overall sentiment based on available feedback. Customer reviews yield a 3.3-star rating (out of 5) from 12 reviews, indicating average experiences with both positive and recurring issues. However, the broader rating, which includes 240 complaints, is significantly lower at 1.8 stars, reflecting widespread dissatisfaction among shoppers. Commonly mentioned positives include finding hard-to-find items, accessing good deals on designer-quality products, and receiving personalized service from knowledgeable staff, as highlighted in reviews praising specific interactions and product satisfaction.
Conversely, recurring negatives focus on challenges with return policies, customer service inconsistencies, and discrepancies between product descriptions and actual items. Examples include delayed returns, unfulfilled discounts, and poor-quality items (e.g., towels unraveling after washing). Some customers also expressed frustration with inflexible policies and unmet expectations, particularly regarding sales promotions and return processes. While positive experiences remain notable, the combination of complaints and lower overall ratings suggests that Dillard’s faces significant areas for improvement in addressing customer concerns and maintaining consistent service quality.