Profile
Dillard’s Jacksonville FL US
Dillard’s, located at 10300 Southside Blvd, Jacksonville, FL 32256 (The Avenues Mall), is an outlet and factory store offering a curated selection of discounted designer and contemporary apparel, accessories, and home goods. As part of The Avenues Mall, the store provides shoppers with a convenient retail destination featuring brand-name items at reduced prices, ideal for those seeking high-quality products without the full retail markup.
The store operates extended hours Monday through Saturday, from 11 a.m. to 8 p.m., and is open Sunday from 12 p.m. to 6 p.m. Notable for its outlet pricing and exclusive inventory, Dillard’s at The Avenues Mall caters to fashion-conscious consumers looking for value-driven purchases. Visitors can access the location via phone, GPS, or directions provided by the mall. This outlet store combines the convenience of a shopping mall with the benefits of factory-direct pricing, making it a popular destination for bargain hunters in the Jacksonville area.
Location Reviews
Dillard’s receives mixed feedback based on the available reviews, with overall sentiment leaning slightly positive but marked by notable inconsistencies. Positives frequently highlighted include exceptional customer service, particularly in the perfume department, where staff members like “Angel” are praised for being highly helpful and attentive, even going above and beyond by sending samples. Multiple reviewers also note the store’s reasonable prices, good inventory, and sales promotions, with one describing it as a “great place to find a gift or something special.” However, several negative experiences are documented, including discrepancies between online and in-store pricing (perceived as a “bait and switch” tactic), concerns about the store’s cleanliness and the surrounding area’s condition (e.g., trash, pot smoke), and inventory shortages. Some reviewers also mention the store’s smaller size in certain locations, though they acknowledge it remains functional.
The reviews reflect a divide between enthusiastic praise for personalized service and sales opportunities and criticisms related to operational issues and store environment. While many appreciate the variety and affordability of items, others express frustration with inconsistent policies, such as refusal to honor app-based discounts, and the need for improved maintenance of both the store and its surroundings. These contrasting experiences suggest that while Dillard’s can deliver a positive shopping experience in certain aspects, there are areas requiring attention to ensure consistency and address customer concerns.