Profile
Dillard’s Gainesville FL US
Dillard’s, located at 6495 W Newberry Rd, Gainesville, FL 32605, is a full-service department store offering a wide range of high-quality products, including clothing, accessories, home goods, and more for men, women, and children. Known for its curated selection of designer and contemporary brands, the store provides a shopping experience that combines style, value, and customer service.
The Gainesville location operates Monday through Saturday from 11:00 am to 8:00 pm, and Sundays from 12:00 pm to 6:00 pm, ensuring convenient access for shoppers. Customers can contact the store directly at (352) 331-1455 for inquiries or assistance. As a trusted name in retail, Dillard’s continues to serve the community with its commitment to quality and variety, making it a go-to destination for fashion and home essentials in the Gainesville area.
Location Reviews
Dillard’s receives a generally positive sentiment based on the available reviews, with a focus on customer service and specific departmental experiences. Multiple reviewers praised the store’s recent layout change to two split-level locations at Oaks Mall, which some noted as a positive development. Positive feedback highlights exceptional service from staff, such as John in the shoe department, who was described as patient and knowledgeable, and Mavis, who provided helpful and educational guidance. Other reviews commend personalized assistance, with mentions of tailored recommendations for event dresses, prom attire, and general shopping experiences. These accounts emphasize a welcoming environment and professional support, particularly in departments like shoes, lingerie, and formal wear.
However, one negative review stands out, detailing a distressing encounter with an aggressive employee in the stockroom area and a dismissive response from a manager. This incident contrasts sharply with the majority of positive experiences but is noted as an outlier. While most reviews focus on the strengths of Dillard’s—such as attentive staff and department-specific expertise—this isolated negative experience underscores the variability in customer interactions. Overall, the sentiment leans toward satisfaction, with the majority of feedback highlighting favorable service and shopping experiences.