Profile
Dillard’s Yuma AZ US
Dillard’s, located at 1461 S Yuma Palms Pkwy, Yuma, AZ 85365, is a full-service department store offering a wide range of high-quality products, including apparel, footwear, accessories, home goods, and cosmetics. The store features well-known brands and curated selections for men, women, and children, catering to diverse shopping needs. Open Monday through Saturday from 11:00 AM to 8:00 PM and Sunday from 12:00 PM to 6:00 PM, Dillard’s provides flexible hours to accommodate busy schedules.
Contactable at (928) 329-4722, the Yuma location is a trusted retail destination known for its customer service, personalized shopping experiences, and in-store services such as alterations and gift wrapping. With a focus on quality and variety, Dillard’s serves as a one-stop shop for fashion, home essentials, and more, making it a convenient choice for residents and visitors in the Yuma area.
Location Reviews
Dillard’s in Yuma, Arizona, receives a mixed overall sentiment based on available reviews, with a 3.5-star rating from 24 Yelp reviews. Positives frequently mentioned include personalized and helpful customer service, with multiple reviews highlighting attentive associates such as Edwin Lopez, Marlon, Margo, and Danny, who provided tailored assistance with purchases, fittings, and returns. Customers also praised the store’s selection of quality merchandise, organized departments, and sales opportunities, particularly for clothing, shoes, and accessories.
However, some negative feedback points to inconsistent customer service experiences. One review criticized the women’s department for refusing an exchange due to a two-day refund policy, describing it as “no customer service at all.” Additionally, while many reviews emphasize positive interactions, the Yelp rating reflects a moderate level of satisfaction, with 10 five-star, 3 four-star, 3 three-star, 1 two-star, and 7 one-star reviews. The one-star reviews are not detailed in the provided text, but the mixed feedback suggests that while many customers appreciate the staff and product offerings, others encounter challenges with policies or service quality.