Profile
Dillard’s Oklahoma City OK US
Dillard’s 796, located at 1901 Northwest Expressway in Oklahoma City, OK, is a full-service department store offering a wide range of products, including clothing, accessories, home goods, and cosmetics for men, women, and children. As a trusted retailer, the store provides curated selections from well-known brands, along with seasonal promotions and personalized shopping experiences. Previously designated as Dillard’s 493, this location reflects the retailer’s long-standing presence in the Oklahoma City area.
The store operates Monday through Saturday from 11 a.m. to 8 p.m. and is open on Sundays from 12 p.m. to 6 p.m., ensuring convenient access for shoppers. Notable for its spacious layout and customer-friendly services, Dillard’s 796 caters to diverse shopping needs, making it a go-to destination for fashion, home essentials, and more in the region.
Location Reviews
Dillard’s receives a mix of positive and negative feedback in the available reviews. Positives commonly mentioned include a good selection of items, particularly tops and jewelry, as well as appreciation for gift-wrapping services and the overall mall experience. Some reviewers highlight satisfactory customer service, with one recent review praising an employee in the men’s shoe department for exceptional assistance. However, several criticisms are noted, including concerns about pricing being “a little pricy” or “not the best,” and a significant complaint about a traumatic experience involving alleged racial discrimination and poor customer service at a Lacome display. This latter review highlights a serious negative incident, though it is not clear if it reflects a broader pattern or an isolated occurrence. Overall sentiment appears mixed, with many customers satisfied with product availability and service, but some expressing dissatisfaction with pricing and a critical incident involving staff behavior.