Profile
Dillard’s Henderson NV US
Dillard’s, located at 1320 W Sunset Rd, Henderson, NV, 89014, is a premier department store situated within the Galleria At Sunset shopping complex. The store offers a wide range of fashion, clothing, and footwear for men, women, and children, featuring curated collections from top designers and everyday brands. As a full-service retailer, Dillard’s provides personalized styling, alterations, and customer service to enhance the shopping experience.
Store hours are Monday through Saturday from 11 a.m. to 8 p.m., with Sunday hours from 12 p.m. to 6 p.m. Notable for its extended weekday hours, the store caters to shoppers seeking late-night shopping opportunities, though specific latenight promotions or events are not detailed in the provided information. Customers can contact the store directly at (702) 517-1111 for inquiries or locate it using the provided map link.
Dillard’s continues to serve as a destination for fashion and retail in Henderson, combining a broad product selection with convenient hours and a prime location within a bustling shopping area.
Location Reviews
Dillard’s Department Store has received a mixed range of reviews, with an overall rating of 3.5 stars based on 96 reviews. Positives frequently highlighted include the availability of high-quality merchandise, a diverse selection of products ranging from apparel to home furnishings, and the presence of helpful and attentive staff in some departments. Notably, several reviews praised specific employees, such as Leslie in the men’s department and managers like Elaine and David, who were described as kind, supportive, and instrumental in assisting customers with purchases and special requests. Longtime customers also appreciated the store’s value, clearance options, and its tradition of honoring military and first responders during events like “Hero’s Appreciation Day.”
However, negative experiences were also reported, particularly concerning inconsistent customer service and unhelpful or dismissive interactions with staff. Multiple 1-star reviews criticized poor treatment during returns, with one customer detailing a frustrating encounter where she was wrongly accused of damaging a dress and faced rude behavior from managers. Other reviews, such as those from Mary L., described encounters with managers perceived as unprofessional or disrespectful, leading to lost customer loyalty. While some praised the store’s offerings and occasional excellent service, these negative experiences—especially regarding staff conduct and return policies—were significant enough to deter repeat visits for certain customers. Overall, the sentiment reflects a balance of satisfaction with product variety and quality, tempered by concerns over service reliability and staff attitudes.