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Dillard’s Knoxville TN US
Dillard’s, located at 7600 Kingston Pike, Knoxville, TN 37919, is an outlet/factory store situated within the West Town Mall. This retail destination offers a curated selection of designer brands, including clothing, accessories, and home goods, all available at discounted prices. As an outlet store, Dillard’s provides shoppers with the opportunity to purchase high-quality products from well-known names in fashion and lifestyle at significant savings. The store’s location within West Town Mall makes it a convenient stop for visitors exploring the area’s shopping and dining options.
Dillard’s operates with extended hours, open Monday through Saturday from 11:00 AM to 8:00 PM and Sunday from 12:00 PM to 6:00 PM. Customers can contact the store directly for additional inquiries or assistance. The location is easily accessible via GPS or by following directions to West Town Mall. Whether shopping for seasonal finds or everyday essentials, Dillard’s offers a unique blend of style and value, making it a popular destination for shoppers in Knoxville and surrounding areas.
Location Reviews
Dillard’s in Knoxville, Tennessee, receives mixed reviews, with overall sentiment leaning positive but highlighting notable areas for improvement. Commonly mentioned positives include exceptional customer service, particularly from staff members like Ms. Martha Pierce in the women’s department, who is praised for her professionalism, knowledge, and decades of experience. Shoppers also commend the store’s extensive selection of high-end designer clothing, shoes, purses, and accessories, as well as well-stocked fragrance and makeup departments, which include sample palettes and a wide range of products. The store is described as clean, well-organized, and staffed by helpful employees who go out of their way to assist customers.
However, some reviews note areas of concern. The women’s clothing department is criticized for feeling outdated and overly conservative, lacking current trends that reflect modern fashion. The makeup section is described as needing an update to include more trendy brands and younger-oriented products. The children’s department is highlighted as disappointing due to its basic styles, high prices, and poor quality, with one reviewer reporting a microaggressive comment from a staff member. While the shoes department is consistently praised for its stylish and curated selection, these mixed experiences suggest that Dillard’s offers a strong shopping experience in some areas but requires updates and cultural sensitivity improvements in others.