Profile
Dillard’s Richmond Heights MO US
Dillard’s, located at 1105 Saint Louis Galleria, Richmond Heights, MO 63117, is a premier department store offering a wide selection of apparel, footwear, accessories, home goods, and more for men, women, and children. Known for its curated brands and competitive pricing, the store provides a one-stop shopping experience for fashion, beauty, and lifestyle products. As part of the Saint Louis Galleria, the location benefits from a vibrant retail environment, making it a convenient destination for shoppers in the area.
The store operates Monday through Saturday from 11:00 AM to 8:00 PM, and Sunday from 12:00 PM to 6:00 PM. Customers can contact Dillard’s directly at (314) 725-8363 for inquiries or assistance. With its commitment to quality and customer service, Dillard’s continues to be a trusted name in retail, serving the Saint Louis community and beyond.
Location Reviews
Dillard’s has received 360 reviews on ConsumerAffairs, with an overall average rating of 1.7 out of 5, indicating a predominantly negative sentiment. The majority of reviews (79%) are 1-star ratings, though a small percentage (15%) are 5-star. Commonly mentioned positives include friendly and knowledgeable staff, particularly in departments such as men’s suits, jewelry, and cosmetics, as well as sales on clothing, accessories, and select brands like Ralph Lauren. Some reviewers praised the store’s selection and customer service, noting experiences such as helpful employees, creative displays, and quality products.
However, negative feedback dominates, with frequent complaints about high prices, limited payment options (e.g., lack of Apple Pay or CashApp), and the need to apply for a Dillard’s credit card to access discounts. Several reviews criticized the store’s outdated approach to technology and e-commerce, while others expressed concerns about the closure of multiple locations. A few reviewers also noted challenges in locating employees and finding items on clearance. While some positive experiences highlight the value of in-person service and product quality, the overall sentiment reflects dissatisfaction with pricing, digital integration, and the store’s broader operational challenges.