Profile
Dillard’s Colorado Springs CO US
Dillard’s, located at 1790 Briargate Blvd, Colorado Springs, CO, is a premier shoe store offering a curated selection of footwear for men, women, and children. A standout feature is the presence of a highly trained New Balance Fit Specialist, who provides personalized assistance to help customers find the perfect fit and achieve optimal comfort and performance. The store emphasizes a commitment to quality and customer service, with a focus on helping shoppers “Make Excellent Happen” through expert guidance and tailored recommendations.
Open Monday through Saturday from 11 a.m. to 8 p.m. and Sunday from 12 p.m. to 6 p.m., Dillard’s offers flexible hours to accommodate busy schedules. Additional resources, including online catalogs, pricing details, maps, customer reviews, and GPS directions, are available to enhance the shopping experience. This convenient location combines accessible hours, expert staff, and a diverse product range, making it a trusted destination for footwear in Colorado Springs.
Location Reviews
The reviews for Dillard’s reflect a mixed overall sentiment, with both positive and negative experiences reported. Positives commonly mentioned include the helpful and knowledgeable staff, such as employees like Fatma, Raquel, and Todd, who were praised for their exceptional service, attention to detail, and willingness to go above and beyond customer needs. Many reviewers highlighted the store’s variety of styles and clothing brands, as well as its clean and organized environment, which made shopping efficient. Some noted that sales occasionally allowed for quality purchases at reasonable prices, though several acknowledged that items were often out of their price range.
Negative feedback focused on specific issues, including poor product quality—such as defective prom dresses with loose stitching and rhinestones—and an unpleasant, persistent chemical odor in the store, which some customers described as moldy or offensive. A few reviews also mentioned uncomfortable interactions with employees, such as a staff member who allegedly intruded on a customer’s daughter trying on a shawl. While these negative experiences were less frequent, they were significant enough to deter some customers from returning. Overall, the store appears to cater well to many shoppers but faces challenges in maintaining consistent product quality and addressing customer concerns promptly.