Profile
Dillard’s Asheville NC US
Dillard’s, located at 3 S Tunnel Rd, Asheville, NC 28805, is a full-service department store nestled within the Asheville Mall. The store offers a wide range of fashion and clothing for men, women, and children, along with an extensive selection of footwear and accessories. As a trusted retail destination, Dillard’s provides a curated shopping experience with seasonal collections and exclusive brand offerings.
Store hours are Monday through Saturday from 11 a.m. to 8 p.m
Location Reviews
Dillard’s receives a mixed but generally positive overall sentiment based on the reviews, with a 4.1 rating from 756 reviews. Commonly mentioned positives include the availability of quality products, such as men’s clothing and shoes with leather soles, and the presence of sales on popular brands like Michael Kors and Coach. Several reviewers highlighted the helpfulness of specific employees, such as “Mr. Michael” in men’s clothing and “Tina” in the men’s department, as well as the value of clearance racks. The store’s variety of items, including clothing, home goods, and footwear, is also frequently praised.
However, notable criticisms include inconsistent customer service, with some reviewers reporting that staff appeared unapproachable or disengaged unless directly asked for assistance. Issues with product accuracy, such as incorrect shoe sizing and scanning errors, were also raised. A few reviews mentioned a musty or unpleasant odor in the store, which detracted from the shopping experience for some. While the majority of feedback emphasizes satisfaction with product quality and service, these recurring concerns highlight areas for improvement.