Profile
Victoria’s Secret Saugus MA US
Victoria’s Secret at 1277 Broadway in Saugus, MA, is a premier destination for women seeking high-quality intimates, beauty products, and stylish apparel. The store offers a diverse range of products, including signature lingerie, fragrances, and fashion-forward clothing, catering to a wide array of tastes and sizes. A standout feature is the availability of professional bra fittings, ensuring customers receive personalized assistance to find the perfect fit. This Saugus location has become a key shopping hub for Massachusetts residents, combining an extensive product selection with a welcoming, expert-driven shopping experience.
Hours of operation are Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 12:00 AM to 6:00 PM. The store’s convenient location and extended weekday hours make it accessible for locals seeking quality products and exceptional service. Whether shopping for everyday essentials or special occasion wear, Victoria’s Secret in Saugus continues to be a trusted destination for women across the region.
Location Reviews
The reviews for Victoria’s Secret locations in Saugus, MA, reflect a predominantly negative sentiment, with multiple customers expressing dissatisfaction. Commonly mentioned issues include poor customer service, with several reviewers describing staff as rude and unhelpful, particularly during transactions over $100. One customer noted a lack of resolution when addressing a sizing discrepancy in a purchased item, resulting in financial inconvenience. Another complaint highlighted the store’s unclean environment, citing visible dust on floors and shelves. These experiences led multiple reviewers to express intent to avoid the location in the future or call corporate for intervention.
While the provided reviews do not include any explicit positives, the store’s listed ratings (4.0 and 3.8 stars) suggest some level of customer satisfaction may exist elsewhere. However, the available feedback emphasizes recurring concerns about service quality, product availability, and store maintenance. The negative sentiment is consistent across multiple locations, with customers emphasizing the need for improved staff training and store upkeep. Overall, the reviews paint a picture of a brand struggling to meet customer expectations in these specific locations, despite broader brand recognition.