Profile
Victoria’s Secret Wilmington DE US
Victoria’s Secret, located at 4737 Concord Pike, Wilmington, Delaware (DE 19803), is a premier destination for lingerie, beauty products, and fashionable apparel. The store offers a curated selection of iconic Victoria’s Secret collections, including bras, sleepwear, and swimwear, alongside exclusive beauty lines such as the VS Beauty brand. Shoppers can explore the latest seasonal trends, limited-edition items, and promotional deals designed to help customers save money on high-quality products.
Open Monday through Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 12:00 PM to 6:00 PM, the store provides flexible shopping hours to accommodate busy schedules. Notable features include in-store beauty counters for personalized consultations, exclusive access to VIP programs, and frequent sales events. Customers can also access user ratings and reviews online to gain insights from fellow shoppers, ensuring informed purchasing decisions. For directions, contact information, or additional details, visitors are encouraged to visit the store’s official website or local business directories.
Whether browsing for everyday essentials or special occasion wear, Victoria’s Secret in Wilmington offers a welcoming environment combined with the brand’s signature blend of elegance and affordability.
Location Reviews
Victoria’s Secret reviews on ConsumerAffairs reflect a predominantly negative sentiment, with 86% of 800 reviews rated 1 star and only 8% rated 5 stars. Commonly mentioned issues include poor product quality, such as damaged or incorrect items received (e.g., broken body mist, missing order items, and poor fabric quality), sizing discrepancies, and problematic return policies. Many reviewers expressed frustration with the lack of in-store return options, the high cost of returning items, and delays in resolving order issues. Customer service experiences were mixed, with some praising individual agents for resolving problems (e.g., refunds and discounts), while others criticized the company for unhelpful or inconsistent support, particularly in handling returns and payment method complications.
Positives were limited but included occasional praise for helpful customer service representatives and successful resolution of specific issues, such as refunds for incorrect items or adjustments for free shipping. However, these positive experiences were overshadowed by widespread dissatisfaction with product quality, shipping errors, and perceived poor value for money, especially given the brand’s premium pricing. Overall, the reviews highlight significant concerns about reliability and customer experience, though isolated instances of effective support suggest some level of service quality exists.