Profile
Victoria’s Secret Sherman Oaks CA US
Victoria’s Secret, located at 13936 Riverside Dr, Sherman Oaks, CA, is a well-known retailer specializing in lingerie, swimwear, beauty products, and fashion-forward apparel for women. The store offers a curated selection of iconic brands, exclusive collections, and seasonal promotions, catering to a wide range of styles and preferences. As a flagship location, it provides a welcoming shopping experience with attentive customer service and a spacious layout for browsing.
Operating hours are Mon–Fri 10:00 AM–9:00 PM, Sat 10:00 AM–8:00 PM, and Sun 11:00 AM–7:00 PM. While the store is currently closed until 10:00 AM on weekdays, visitors are encouraged to check for updates or special events that may extend hours. The location is accessible via major roads in Sherman Oaks, with real-time traffic updates and road condition alerts available for drivers planning their visit. Nearby, the area features a mix of retail, dining, and entertainment options, enhancing the overall shopping experience for customers.
Location Reviews
Victoria’s Secret reviews present a mixed sentiment, with both positive and negative feedback. Positives frequently mentioned include helpful and friendly staff, personalized service, and ongoing promotions or deals that attract customers. Some reviews highlight specific instances of exceptional customer service, such as employees going above and beyond to assist with returns or purchases. However, the overall Yelp rating of 2.7 (out of 5) suggests a generally negative perception, with common complaints about long wait times, unhelpful or dismissive staff, and a lack of product availability. A notable recurring negative point is the perceived intrusiveness of store employees, such as being asked detailed questions about purchases before entering the store, which some customers found uncomfortable or irrelevant.
The reviews also reflect variability in customer experiences, with some praising the store’s atmosphere, product selection, and in-store promotions, while others criticize inconsistent service quality and the challenges of navigating crowded locations. While a few reviews emphasize positive interactions and satisfaction with specific products or staff members, the overall sentiment leans toward dissatisfaction, particularly regarding service and operational aspects. The limited availability of detailed reviews makes it difficult to assess broader trends, but the combination of praise for individual experiences and systemic complaints about service and store policies indicates a divided customer base.