Profile
Victoria’s Secret San Mateo CA US
Victoria’s Secret, located at 60 31st Ave, Space 400, San Mateo, CA 94403, is a premier destination for high-quality lingerie, beauty products, and fashion accessories. Nestled within the Hillsdale Mall, this store offers a curated selection of iconic bras, sleepwear, swimwear, and fragrances, along with exclusive beauty lines and limited-edition collections. Shoppers can expect a welcoming environment featuring seasonal displays, personalized styling services, and a range of sizes to accommodate diverse needs.
The store is open Monday through Saturday from 10:00 am to 9:00 pm and Sunday from 11:00 am to 7:00 pm, providing ample opportunities for browsing and shopping. For inquiries or assistance, customers can contact the store directly at (650) 571-7623. Conveniently situated in a bustling retail hub, Victoria’s Secret combines luxury shopping with accessible hours, making it a popular stop for locals and visitors alike.
Notable for its commitment to customer service and product excellence, the San Mateo location reflects the brand’s reputation for blending elegance with affordability. Whether seeking everyday essentials or special-occasion wear, shoppers can find trusted brands and expert guidance to enhance their wardrobe and beauty routines.
Location Reviews
The reviews for Victoria’s Secret present a mixed sentiment, with both positive and negative experiences highlighted. Positives include commendations for customer service, such as staff members who provided attentive assistance, measured customers accurately, and went above and beyond to help find suitable products. Reviews from Kathryn L. and Candy G. specifically note efficient and kind service, even when shopping late in the day. However, negative feedback also appears, with one review (K F.) criticizing unresponsive staff in the fitting room, where repeated calls for help were ignored until the customer clarified they did not need sizing assistance. Another review (Anne W.) expresses a boycott of the brand due to dissatisfaction with its marketing, referencing a controversial comment about men in women’s lingerie.
The overall sentiment is neutral but split, with some customers praising personalized service and product availability, while others report poor in-store experiences or ethical concerns. Notably, some reviews contain date inconsistencies (e.g., a 2025 date for a review from 2021), which may indicate errors in the data. The majority of feedback focuses on customer service quality and brand perception, with no consistent themes about product quality or pricing.