Profile
Victoria’s Secret Ontario CA US
Victoria’s Secret, located at 1 Mills Cir, Ontario, CA 91764, is a premier destination for high-quality lingerie, beauty products, and fragrances. This well-known brand offers a curated selection of iconic bras, sleepwear, and intimate apparel, alongside exclusive beauty collections and signature fragrances designed to empower and elevate customers. The store provides a welcoming shopping experience, featuring a wide range of sizes and styles to cater to diverse preferences.
Open Monday through Saturday from 10:00 am to 9:00 pm and Sunday from 11:00 am to 8:00 pm, the location is conveniently accessible for shoppers seeking stylish and luxurious products. Customers can contact the store directly at (909) 980-0507 for inquiries or assistance. With 59 photos available, the store highlights its appealing in-store displays and product offerings, making it a notable spot for fashion and beauty enthusiasts in the area.
Location Reviews
Victoria’s Secret has received a mixed reception based on 22 reviews from November 2023 to May 2024, with an average rating of 6.6/10. Common criticisms include frequent issues with order accuracy, such as missing or incorrect items, poor sizing (particularly in underwear and pajamas), and subpar fabric quality. Many reviewers expressed frustration with the return process, noting that in-store returns are not accepted, requiring customers to ship items back at their own expense. Additionally, several complaints highlighted damaged products upon arrival, such as broken body mists, and unresponsive or unhelpful customer service, though a few positive experiences with attentive agents like Xavier were noted.
On the positive side, some reviewers praised specific customer service interactions, such as timely refunds and assistance with returns, as well as the quality of products when they met expectations. However, these positives were overshadowed by recurring complaints about high prices not aligning with perceived value, logistical challenges (e.g., delivery issues with third-party couriers), and a lack of flexibility in return policies. Overall, the sentiment leans toward dissatisfaction, with many customers expressing reluctance to shop with the brand again unless systemic issues are addressed.