Profile
Victoria’s Secret Brea CA US
Victoria’s Secret, located at Brea Mall®, is a renowned specialty retailer offering a curated selection of lingerie, sleepwear, beauty products, swimwear, and sportswear. Known for its iconic status in the fashion industry, the brand blends elegance and allure, providing customers with high-quality, trendsetting apparel and cosmetics. The store serves as a destination for those seeking stylish, confident fashion, complemented by the global influence of the Victoria’s Secret Angels and the brand’s legendary runway shows.
Conveniently situated within Brea Mall, the store operates extended hours to accommodate shoppers: Sunday 11:00 a.m. – 7:00 p.m., Monday–Thursday 10:00 a.m. – 8:00 p.m., Friday 10:00 a.m. – 9:00 p.m., and Saturday 10:00 a.m. – 9:00 p.m. This accessible location makes it a popular stop for locals and visitors alike, offering a seamless shopping experience that combines luxury with approachable pricing. Whether exploring in-store or online, Victoria’s Secret continues to set the standard for feminine fashion and beauty.
Location Reviews
The reviews for Victoria’s Secret present a mixed sentiment, with both positive and negative experiences reported. Positives include mentions of friendly staff, such as a “really sweet man named Brian” who assisted a customer with a credit card application, and occasional sales events offering discounts on items like lotions, perfumes, and underwear. Some customers also noted instances of satisfactory customer service, such as an agent named Xavier who resolved an order issue by refunding an incorrect item and providing a discount.
However, the majority of reviews highlight significant concerns. Common complaints include poor product quality, such as damaged or broken items (e.g., a body mist with a broken cap), incorrect or incomplete orders, and sizing issues that led to dissatisfaction with fit and comfort. Return policies were frequently criticized, with customers reporting difficulties in returning items in-store, mandatory shipping for returns, and complications when using gift cards or mixed payment methods. Additionally, several reviewers expressed frustration with unresponsive or unhelpful customer service, prolonged resolution times, and a lack of transparency in delivery processes. These issues contributed to an overall sentiment of disappointment, with many customers hesitant to shop with the brand again unless improvements are made.