Profile
Victoria’s Secret Torino Piemonte IT
Victoria’s Secret, located in Torino, Piemonte, is a well-known retail destination offering a curated selection of loungewear, intimate apparel, and beauty products. The store caters to a diverse customer base, providing high-quality, stylish clothing and accessories designed for comfort and confidence. As part of a global brand, it leverages its reputation for innovation and trendsetting designs to attract fashion-conscious shoppers.
The loungewear market, in which Victoria’s Secret actively participates, is projected to grow significantly, with the global market size forecasted to reach USD 12.29 Billion by 2035, expanding at a steady compound annual growth rate (CAGR) of 7.9% since 2026. This reflects the increasing demand for premium, everyday wear and aligns with the store’s commitment to offering contemporary, high-fashion pieces. Open daily from 10:00 AM to 7:30 PM, the Torino location provides extended hours for convenience, ensuring accessibility for local and visiting customers.
Location Reviews
The reviews for Victoria’s Secret highlight a predominantly negative sentiment, with consumers frequently expressing dissatisfaction with their experiences. Commonly mentioned issues include poor product quality, such as incorrect sizing, damaged items (e.g., broken body mist, leaking packaging), and subpar fabric quality. Many reviewers also criticized order fulfillment problems, such as receiving incomplete or incorrect shipments, and frustrations with return policies, including the inability to return items in-store or difficulties with refund processes involving gift cards. Additionally, several complaints pointed to inadequate customer service, with some reviewers describing interactions as unhelpful or dismissive, while others noted delays in resolving issues.
Despite these widespread concerns, a few positive experiences were noted, such as instances of helpful customer service representatives (e.g., Xavier and Chelsea) who assisted with order corrections, refunds, and discounts. However, these isolated positive interactions did not mitigate the overall dissatisfaction. The reviews also emphasized challenges with online shopping, including unexpected delivery methods (e.g., using a third-party carrier that failed to deliver), lack of in-store sales during promotions, and complications arising from mixed payment methods (e.g., gift cards and credit cards). Overall, the feedback underscores significant concerns about product reliability, customer support, and operational efficiency, with only limited positive remarks offering contrast.