Profile
Victoria’s Secret Surabaya East Java ID
Victoria’s Secret, located on the first floor (Lt. Dasar) of Galaxy Mall in Surabaya, East Java, offers a curated selection of fashion, accessories, perfumes, and skincare products tailored exclusively for women. The store provides access to the latest trends in lingerie, beauty, and lifestyle items, combining luxury with affordability. Customers can explore a wide range of products in person or take advantage of online ordering options, ensuring convenience for both in-store and remote shoppers.
Operating from 10:00 AM to 10:00 PM WIB daily, the store caters to a diverse clientele seeking high-quality, branded items. Notable features include an extensive perfume collection, exclusive beauty treatments, and fashionable apparel that align with Victoria’s Secret’s reputation for elegance and innovation. As a prominent retail destination within Galaxy Mall, the store blends modern shopping experiences with personalized service, making it a go-to spot for women seeking sophistication and style.
Location Reviews
The reviews for Victoria’s Secret reflect a predominantly negative sentiment, with many consumers expressing dissatisfaction with their purchasing experiences. Common complaints include issues with product quality, such as incorrect or missing items, damaged goods (e.g., broken body mist), and poor sizing (e.g., pyjama sets and underwear not fitting properly). Shipping and return policies were also frequently criticized, with customers reporting uncontacted deliveries, difficulties returning items in-store, and complications with refund processes tied to gift cards or payment methods. Additionally, several reviewers highlighted the high cost of returns and the inconvenience of dealing with customer service, which was often described as unresponsive or unhelpful.
Despite these widespread concerns, a few positive experiences were noted, particularly with customer service agents like Xavier and Chelsea, who were praised for resolving order errors, offering refunds, and providing additional discounts. However, these instances were exceptions rather than the norm. Overall, the reviews indicate significant dissatisfaction with product quality, logistics, and return policies, leading many customers to express reluctance to shop with the brand again unless improvements are made.